How can you offer such low prices? [ top ]

At QueenEgypt.com , our customers take advantage of our direct relationship with various craftsmen in Egypt. We hand-pick their finest, genuine pieces of hand-made arts, and make them available to you and our website takes all of our orders 24 hours a day, 7 days a week, 365 days a year; securely and accurately .

Is your online store updated? [ top ]

We at QueenEgypt.com believe that we can only succeed if we offer best quality products at the best prices. Therefore, we are always doing every effort to add new products to offer our customers and to workout the lowest prices.

How do I order? [ top ]

Shopping at QueenEgypt.com is a 4-step easy process:

1- Browse through our comprehensive online store, and review product description to meet your requirements.

2- Choose the product or products you like and add them to your shopping cart.
3- When you've finished shopping, click on CHECKOUT and give us your contact information and shipping address.

4- Pay with your credit card (Visa, MasterCard, American Express and Dinners are accepted) to complete your checkout and process your order.

Is it safe to use my credit card for an online purchase? [ top ]

2checkout.com is the authorized online retailer for our products. 2checkout.com will ask customers to supply various personal data when placing an order, such as name and address, credit-card information, and e-mail address.

Rest assured that shopping at QueenEgypt.com with 2checkout.com as our online retailer is safe!

When making your purchase, you are protected by Secure Socket Layer (SSL) technology, utilized by most popular browsers, including Netscape and Microsoft Explorer. You can safely enter your credit card number via 2checkout.com' s secure server, which encrypts all submitted information.

Once linked to 2checkout.com' s SSL area, you can be one of millions of customers who have safely shopped over the Internet without experiencing any credit card fraud. 2checkout.com' s secure server software (SSL) is the industry standard and the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. This makes online buying more secure than purchasing by telephone.

How do you process your orders? [ top ]

QueenEgypt.com , accepts online credit card payments and uses CCNow for our online order processing. The cards accepted by CCNow are Visa, MasterCard, American Express and Dinners.

CCNow, as our authorized online retailer, takes your online orders 24 hours a day, 7 days a week, 365 days a year; securely and accurately . When your order is submitted, you will receive an immediate order confirmation from CCNow, including all details of your order and the order number for future reference. CCNow will also send us an email with all details of your order. Once we receive an order email from CCNow, we contact you by email, confirming the order and notifying you with the expected time of shipping (for impersonalized items, it takes from 1-2 days, while personalized items may take up to 5 days).

What about shipping? [ top ]

QueenEgypt.com can ship your order to any destination worldwide. We use ARAMEX for our merchandise shipping. During checkout, a $20 shipping and handling fee flat rate will be added to your subtotal price in your shopping cart plus 1.00us$ for each extra item after the first item . When QueenEgypt.com delivers the order to ARAMEX , it sends a shipping confirmation email to the customer with the AIRWAY BILL . ARAMEX takes from 4-6 working days for delivery .

How can I track my orders? [ top ]

You can track your order anytime online at ARAMEX by entering your AIRWAY BILL . For more information, you can contact us.

What if I want to return something? [ top ]

Our products are top quality merchandise that are hand-picked, but we understand that sometimes we just can not please all our customers and some customers are just not satisfied with a product after receiving it. You can return any product for any reason for a refund/replacement within 15 days of receipt. After 15 days, no returns will be accepted, and no replacements or refunds will be allowed.

Returned items must be in original unused mint condition, in the original packaging. the customer is responsible for shipping.charges

We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 10 to 15 business days of our receiving your return.

What Information do you collect and how do you use it? [ top ]

When you place an order or sign-up for our mailing list, we ask you to provide information including your name, postal address, telephone number, e-mail address and, in the case of product orders, credit card number. Except to verify credit card information to complete your order, we do not use or release any credit card or financial information for any purpose.

We use your personal information for two primary purposes:

·To process your order and know where to send your product(s) to and how to contact you if necessary. Your name, shipping address, telephone number and e-mail address will be passed-on to our couriers in order to ship the items directly to you. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

· Only with your prior consent, to alert you to product upgrades, special offers, updated information and other new services from QueenEgypt.com .

QueenEgypt.com WILL disclose your personal information, WITHOUT NOTICE, ONLY if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law; (b) protect and defend the rights or property of QueenEgypt.com , and, (c) act in urgent circumstances to protect the personal safety of users of QueenEgypt.com , its Web site, or the public.

Please be assured that none of the personal information you provide us, including your e-mail address, will be shared with anyone except as described above, unless we have your prior knowledge and consent.

I am looking for a particular product and I was hoping to get it at a good price, but I couldn't find it in your online store. Is there any way you can make it available? [ top ]

All you have to do is email our Gift Assisstant . Include your name, your shipping Zip code, the product name and a brief description if available. We will get back to you within 24 hours.